This policy explains what EventClub collects when you use the app as an organizer or vendor, how we use it, and the choices you have. It applies to the EventClub mobile app and any related services we operate.
Information we collect
We collect information you give us directly, information generated by using the app, and a small amount from third parties who help us run it.
| Category | Examples |
|---|---|
| Account details | Name, email, phone number, profile photo, business name |
| Event and listing data | Event dates, locations, budgets, service descriptions, quotes |
| Messages | Chats between organizers and vendors sent through the app |
| Payment data | Billing details processed by our payment provider — we don't store full card numbers |
| Device and usage data | App version, device type, crash logs, general location for matching nearby vendors |
How we use it
- Matching organizers with vendors and showing relevant listings.
- Processing bookings, deposits, and payouts.
- Sending booking confirmations, reminders, and account notifications.
- Maintaining ratings and reviews so both sides can make informed decisions.
- Detecting fraud, spam, and violations of our terms.
- Improving the app based on how it's actually used.
Who we share it with
We share the minimum needed to run the marketplace, and we don't sell your personal information.
- The other party in a booking — an organizer and vendor see each other's relevant profile and contact details once a booking is confirmed.
- Payment processors — to handle deposits, payouts, and refunds securely.
- Service providers — hosting, analytics, and customer support tools that work on our behalf under confidentiality obligations.
- Legal and safety — if required by law, or to protect the rights, safety, or property of EventClub and our users.
Location data
We use your approximate location to show nearby vendors and relevant events. Precise location is only used if you grant permission for it, and you can turn it off at any time in your device settings — some matching features may work less well without it.
Data retention
We keep your information for as long as your account is active and for a limited period after, to meet legal, tax, and dispute-resolution obligations. Message history tied to a booking is retained so both parties have a record of what was agreed.
Your choices
- Access, update, or correct your profile information at any time in the app.
- Request a copy of the personal data we hold about you.
- Request deletion of your account and associated data, subject to records we're required to keep.
- Opt out of marketing emails — transactional messages like booking confirmations will still be sent.
- Turn off location permissions in your device settings.
Security
We use industry-standard safeguards — encryption in transit, access controls, and regular review of our systems — to protect your data. No method of storage or transmission is completely secure, so we can't guarantee absolute protection.
Children's privacy
EventClub is not intended for anyone under 18, and we don't knowingly collect information from children. If we learn a child has created an account, we'll delete it.
International transfers
Your information may be processed in countries other than your own. Where this happens, we require the same standard of protection required under this policy, regardless of location.
Changes to this policy
We'll update this page if how we handle your data changes, and we'll update the "last updated" date above. Material changes will be communicated in the app before they take effect.
Contact
Questions about this policy or requests about your data can be sent to privacy@eventclub.app.